Refund Policy
Ship2Gether’s Refund and Liability Policy
At Ship2Gether, we understand the importance of secure and timely deliveries. In certain cases, you may be eligible for compensation based on the following policy guidelines:
✅ Claims Maintainable:
You may be entitled to a refund or compensation if:
You may be entitled to a refund or compensation if:
- No first scan is recorded by the last-mile carrier in the destination country.
📝 Applicable Services:
This refund policy applies to:
This refund policy applies to:
- Ship2Gether Super Saver
- Direct
- Economy
- First Class
- Express
- Premium
- Premium UPS Ground
- eCommerce DHL
- CA Special
Branded networks (DHL, FedEx, UPS, Aramex, etc.) follow their respective refund policies.
📌 Claim Process:
- Submit a formal claim request.
- Ship2Gether will initiate an internal investigation.
- The outcome will be shared within approximately 30 working days (time may vary).
📎 Claim Conditions:
- Shipment must not be delivered within 30 days (for Direct services).
- Claims should be filed within 60 days of the inward scan.
- Failure to respond within 7 days of an RTO notice invalidates the claim.
- If marked “Out for Delivery,” a customer chat screenshot is required.
- For missing connection scans, a signed pickup manifest must be submitted within 3 days.
- For damages, the issue must be noted on the POD (Proof of Delivery) copy.
- Damage/pilferage/tampering claims are accepted only within 48 hours and must include proof of damaged packaging.
💸 Additional Charges (If Applicable):
In certain scenarios, additional fees may apply:
In certain scenarios, additional fees may apply:
- Handling Charges
- Remote Area Surcharge
- Reforwarding Charges
- Other applicable service charges