Merchant Agreement

This Merchant Agreement (“Agreement”) is between you (company/individual/firm/partnership/body corporate), together with any company or other business entity you are representing (hereinafter collectively referred as “Merchant” or “you” or “User”), and Ship2Other Express Private Limited, a company incorporated under the laws of India...

This Agreement is an electronic record in terms of the Information Technology Act, 2000 and generated by a computer system. It does not require any physical or digital signatures. This Agreement is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing of the rules and regulations, privacy policy, and terms of usage for access or usage of the website/service.

Background

This Agreement comes into effect when you register to use the Services...
You are advised to read this Agreement carefully...

Definitions

All capitalized terms used in this Merchant Agreement shall have the meanings ascribed to them...

Methodology for Pricing

With respect to Shipments, we have specific weight and size limitations...
Volumetric weight = (L × B × H) / 5000

For example, if a shipment has the following dimensions:
• Length: 30 cm
• Breadth: 25 cm
• Height: 40 cm
→ The volumetric weight = 6 KGs

Customer Journey After Booking of Shipment on the Platforms

Depending on the pickup location, you will be shown two options:
• Ship2Gether Pickup
• Self-Ship (drop shipment at nearest hub)

In case of international shipments, after customs clearance in India, the shipment is sent to the destination country and handed over to local delivery vendors like:
• USA: UPS, USPS, FedEx
• Europe: DPD, postal networks
• Canada: Canada Post, UPS

RTO under Ship2Gether Direct Service:
• If undelivered, will be returned to local office.
• RTO charges will be billed (except for USA/Europe where reforwarding is possible at extra charge).

RTO under branded networks (DHL, FedEx, UPS, Aramex):
• Returned to India unless destroyed per vendor policy.
• Charges apply and are billed to your account.

Ship2Gether’s Refund and Liability Policy

Claims Maintainable:
You may be entitled to compensation in these scenarios:
• No first scan by the last-mile carrier in destination country

Process and Terms to Make a Claim:
This applies to: Ship2GetherSuper Saver, Direct, Economy, First Class, Express, Premium, Premium UPS Ground, eCommerce DHL, CA Special.
Branded network refunds follow their own policies.

Steps:
• Submit claim request → Ship2Gether investigates
• Investigation result is shared within ~15 days (may vary)

Conditions:
• Shipment not delivered in 30 days (Direct services only)
• Claims must be made within 60 days from inward scan
• No response within 7 days of RTO notice → claim invalid
• “Out for delivery” scans need customer chat screenshot
• For missing connection scans, submit signed pickup manifest within 3 days
• For damages, mention issues on POD copy
• Damage/pilferage/tampering claims only accepted within 48 hrs if packaging is also damaged

Additional charges (if applicable):
• Handling Charges
• Remote Area Charges
• Reforwarding Charges
• Other applicable fees